5 Steps to Engage Your Community
May 8th, 2010 by Shari
From Trust Agents by Chris Brogan and Julien Smith
How do you build community from a loosely joined group of people? You need to reach into the community and learn; here’s how:
1. Listening comes first: Pay attention to where all your publics are interacting.
2. Measure the conversations: Monitor the sentiment as well as numbers.
3. Take small steps: Begin with small memorable exchanges.
4....